ABOUT PATIENT TRUST SCORE™
“Healthcare decisions shouldn’t be guesses. They should be informed, transparent, and patient-driven.”
Patient Trust Score™ is an independent healthcare review platform built to help people make more informed decisions when choosing hospitals in Nigeria.
Every day, patients search for hospitals they can trust — places where care is consistent, professionals are accountable, and real experiences align with expectations. Patient Trust Score™ exists to bring clarity and transparency to that decision-making process by focusing on what patients consistently report, not what hospitals promote.
Our Mission
To empower patients with clear, evidence-based insights derived from real patient experiences.
We aggregate, analyse, and present hospital information using publicly available patient feedback, verified review data, and consistent editorial standards. Our goal is not promotion or persuasion, but understanding.
No paid influence.
No exaggerated claims.
Just clarity.
Our Philosophy
Trust Is Earned, Not Claimed
Hospitals can advertise excellence. Patients experience it.
Patient Trust Score™ focuses on:
- What patients consistently report
- How experiences align over time
- Whether service delivery matches expectations
By analysing patterns rather than isolated opinions, we help bridge the gap between perception and reality in healthcare.
How Patient Trust Score™ Works
Patient Trust Score™ combines multiple publicly accessible data signals to create meaningful hospital insights, including:
- Verified Google patient reviews — reflecting real-world experiences
- Review volume and consistency — focusing on patterns, not one-off opinions
- Public hospital information — such as location, services, and structure
- Editorial analysis — summarising recurring themes clearly and neutrally
Our role is informational, not evaluative.
We aim to support understanding, not judgement.
What Makes Patient Trust Score™ Different
Unlike traditional hospital directories or promotional platforms, Patient Trust Score™ is built around patient experience patterns, not listings or advertisements.
We do not ask:
“Which hospital is the biggest or most advertised?”
We ask:
“What do patients consistently experience over time?”
Our approach emphasises:
- Transparency
- Review authenticity
- Data consistency
- Long-term patient experience patterns
Our Standards
Healthcare decisions deserve high standards — and so does information.
Transparency
We clearly explain how insights are developed and what data is used.
Integrity
We do not manipulate reviews, scores, or conclusions.
Independence
We do not accept payment to influence listings, visibility, or editorial outcomes.
Patient-First Thinking
Every feature is designed to reduce confusion and support informed decision-making.
Who We Serve
Patient Trust Score™ is designed for:
- Patients seeking reliable hospital information
- Families making critical healthcare decisions
- Individuals accessing care in unfamiliar cities
- Anyone who values clarity over marketing claims
We currently focus on hospitals in Lagos, Abuja (FCT), and Rivers State, with plans to expand thoughtfully as reliable public data becomes available.
A Note on Responsibility
Patient Trust Score™ does not provide medical advice.
We present publicly available information and editorial summaries to support informed decisions. All healthcare choices should involve direct consultation with qualified medical professionals.
Our Vision
A healthcare ecosystem where trust is visible, measurable, and patient-informed.
We envision a future where:
- Patients are informed, not overwhelmed
- Hospitals are accountable to real experiences, not advertisements
- Transparency contributes to higher care standards
Join the Conversation
Healthcare is personal, and patient experiences matter.
We welcome:
- Feedback
- Suggestions
- Factual corrections
- Dialogue with healthcare providers committed to transparency
Because better information leads to better care.
Patient Trust Score™
Real experiences. Clear insight. Informed decisions.
