FREQUENTLY ASKED QUESTIONS (FAQs)
What is Patient Trust Score™?
Patient Trust Score™ is an independent healthcare review platform that helps patients understand hospitals based on publicly available patient feedback and editorial analysis. We focus on identifying patterns in patient experiences over time, not advertising claims or isolated opinions.
Is Patient Trust Score™ a hospital ranking website?
No. Patient Trust Score™ does not rank hospitals from best to worst. Hospitals are grouped and presented based on review confidence and relevance, not competitive rankings. Our goal is to provide context and clarity, not league tables.
How are hospitals reviewed?
Hospitals are reviewed using:
- Verified Google patient reviews
- Review volume and consistency over time
- Publicly available hospital information
- Independent editorial analysis
We summarise recurring themes reported by patients, including both positive experiences and commonly mentioned challenges where available.
What does “Review Confidence” mean?
Review confidence reflects how much reliable public patient feedback exists for a hospital. It is based on:
- Number of reviews
- Consistency of feedback over time
- Presence of recurring experience patterns
Review confidence does not assess medical skill, clinical outcomes, or treatment success.
Does a lower review confidence mean poor healthcare?
No. A lower review confidence simply means there is limited or inconsistent publicly available patient feedback, making it difficult to identify clear experience patterns. It does not indicate poor quality, unsafe care, or negative outcomes.
Are all hospitals in Nigeria listed on Patient Trust Score™?
No. We only review hospitals with sufficient publicly accessible information to support meaningful analysis. Additional hospitals may be added as reliable public data becomes available.
How often are hospital reviews updated?
Reviews are updated periodically based on:
- New patient feedback
- Changes in review volume or consistency
- Newly available public information
Update frequency varies depending on activity and data availability.
Can hospitals request changes to their reviews?
Hospitals may request corrections to factual information such as:
- Address
- Website link
- Service listings
Editorial summaries and review confidence levels are updated only when supported by verifiable public data.
Does Patient Trust Score™ accept payment from hospitals?
No. Patient Trust Score™ does not accept payment to:
- Improve ratings
- Change editorial summaries
- Increase visibility
- Remove reviews
Editorial independence is a core principle of the platform.
Are patient reviews verified?
We rely on verified Google reviews, which are associated with user accounts and publicly visible activity. We do not independently verify individual patient identities, and we do not collect private patient data.
Does Patient Trust Score™ provide medical advice?
No. Patient Trust Score™ provides informational insights only. We do not offer medical advice, diagnoses, or treatment recommendations. All healthcare decisions should be made in consultation with qualified medical professionals.
Why should I use Patient Trust Score™ instead of Google Reviews alone?
Google Reviews show individual opinions. Patient Trust Score™ helps interpret them. We analyse:
- Patterns over time
- Consistency across reviews
- Commonly reported strengths and challenges
This helps patients move beyond star ratings to understand what experiences are most likely, not just what is possible.
Is Patient Trust Score™ affiliated with any hospital?
No. Patient Trust Score™ is an independent platform. We do not represent hospitals listed on this site and have no affiliation with healthcare providers.
How can I suggest a hospital for review?
You can contact us to suggest hospitals that have sufficient publicly available patient feedback. All additions are subject to editorial review and data availability.
How can I report an error or outdated information?
We welcome factual corrections. If you notice incorrect or outdated public information, please contact us with supporting details. All updates are reviewed editorially.
Can I contribute my experience?
Patient Trust Score™ does not collect reviews directly. Patients are encouraged to share experiences on public platforms such as Google Reviews, where feedback contributes to broader public insight.
Final Note
Patient Trust Score™ exists to help patients make more informed healthcare decisions, especially during stressful or uncertain moments. We believe transparency, consistency, and clarity help improve trust across the healthcare ecosystem.
Last Updated
Last updated: December 2025
